Shipping Policy

At The Relaxation HQ, we are committed to providing you with the best possible shopping experience. This Shipping Policy outlines important information regarding the processing, shipment, and delivery of your orders.


1. Order Confirmation

  • Confirmation Email:
    • Upon placing an order, you will receive a confirmation email at the provided email address. This email verifies that we have received your order and have pre-authorized your credit card for the purchase.
  • Order Processing Time:
    • Orders are processed within 1-2 business days.
  • Average Transit Time:
    • Once shipped, orders have an average transit time of 5-6 business days, depending on your location.
  • Total Estimated Delivery Time:
    • The total estimated delivery time is approximately 6-8 business days.

2. Order Cutoff Time

  • Same-Day Processing:
    • Orders placed before 3:00 PM Central Standard Time (CST) are processed on the same business day.
  • Next-Day Processing:
    • Orders placed after 3:00 PM CST will begin processing on the following business day.
  • Business Days:
    • Business days are Monday through Friday, excluding public holidays.

3. Shipping Destinations and Costs

  • Free Shipping:
    • We offer free shipping on all orders.
  • Shipping Locations:
    • We ship to addresses within the United States.
  • International Shipping:
    • Currently, we do not offer international shipping.

4. Order Tracking

  • Dispatch Confirmation:
    • Once your order leaves our warehouse, you will receive a dispatch confirmation email within 1-2 business days. This email will include tracking information.
  • Tracking Your Order:
    • Use the tracking number provided to monitor your shipment's progress.
  • No Tracking Information Received:
    • If you have not received tracking information within six business days of your order date, please contact us at info@therelaxationhq.com.

5. Cancellations

  • How to Cancel:
  • Cancellation Timing:
    • Cancellations must be made before the order is dispatched to qualify for a full refund.
  • Refund Process:
    • Once the cancellation is confirmed, we will process a full refund to your original payment method.

6. Delayed Orders

  • Possible Delays:
    • Delays can occasionally occur due to factors beyond our control, such as weather conditions or peak shopping periods.
  • Extended Delivery Time:
    • If your order has not arrived within 8 business days, please allow an additional three days before contacting our support team.
  • Contact Us:

7. Damaged Orders

  • Inspection Upon Arrival:
    • Please inspect your item(s) upon delivery.
  • Reporting Damage:
    • If any damage is visible:
      • Note the Damage: Make a note when signing for delivery.
      • Document the Issue: Take photos of the damaged item(s), including packaging and SKU#.
      • Contact Us Within 24 Hours: Email the photos and a brief description to info@therelaxationhq.com.
  • Resolution:
    • We will assist you promptly to resolve the issue, which may include a replacement or refund.

8. Contact Us

Our customer support team is available to assist you with any questions or concerns.

  • Customer Support Hours:
    • Monday – Friday: 8:00 AM to 6:00 PM CST
  • Email: info@therelaxationhq.com
  • Phone: 1-789-459-4863
  • Address:
    • 7319 Barrington Ridge ln
      Richmond Texas 77407
      United States

We appreciate your business and are here to ensure your order arrives as expected!


Note: This Shipping Policy is subject to change without prior notice. Please review this policy periodically for any updates